Shipping Policy

Orders are normally processed within 1 business day of order confirmation, subject to payment verification and stock availability. Processing times may be extended during promotional periods, public holidays or other high-volume periods.

Estimated delivery within Europe is generally 2–5 business days from the date of dispatch. Some destinations may require additional time depending on the carrier, destination and local handling procedures.

All delivery times are estimates only and are not guaranteed. The estimated delivery date indicated at checkout does not constitute a contractual obligation.

PREGIO currently ships only within Europe. Orders placed for delivery outside Europe will not be accepted. The destinations available for a particular order are displayed at checkout.

Shipping costs are calculated during checkout based on the destination, package weight, dimensions and selected shipping method. The applicable shipping cost will be displayed before you complete your order.

Customers receive shipment tracking information by email whenever available from the selected carrier. Tracking details may not be available for all carriers, destinations or service levels.

Delivery times may occasionally be affected by weather, customs, public holidays, carrier delays or other circumstances outside PREGIO's reasonable control. PREGIO is not liable for delays caused by such events but will use reasonable efforts to keep you informed.

Customers are responsible for providing accurate and complete shipping details at checkout. PREGIO is not responsible for delays, failed delivery or additional costs caused by incorrect or incomplete addresses provided by the customer.

If a shipment is lost or arrives damaged, you must contact PREGIO as soon as possible and no later than 14 days from the estimated delivery date. We will review the circumstances and, where appropriate, liaise with the carrier to resolve the issue.

Nothing in this section limits your statutory rights in respect of defective or non-conforming Products.

Risk of loss or damage to the Products passes to you upon delivery to the shipping address provided. Title remains with PREGIO until full payment has been received and cleared.

PREGIO may update this Shipping Policy from time to time. The latest version will always be available on this page with the date it was last updated.

For any shipping-related questions, please contact us at pregio.store@zohomail.eu.