Return & Refund Policy

For an EU consumer purchase, you can change your mind and notify us within 14 days after receiving your order, without giving a reason, subject to the statutory exceptions below.

Email pregio.store@zohomail.eu with your order number and a clear statement that you wish to withdraw. We will confirm the correct return address and instructions. You do not need our approval to exercise your statutory right; send your notice before the deadline.

The EU withdrawal right covers a change of mind, including a size or style you no longer want. If an item is faulty, damaged or not what you ordered, contact us with your order number and details. Your statutory remedies for faulty or incorrect goods are separate from the 14-day change-of-mind period.

For purchases outside the scope of statutory withdrawal rights, no additional voluntary change-of-mind return is offered unless agreed in writing. Mandatory consumer rights always apply.

Where mandatory consumer law grants you a statutory right of withdrawal, you may exercise that right within the period and under the conditions provided by that law. To exercise this right, you must inform PREGIO of your decision before the applicable statutory period expires.

Any voluntary or statutory return must be notified to PREGIO within the applicable period indicated on the product page, the order confirmation or by applicable law, whichever applies. Returns notified after the applicable period will not be accepted, unless required by mandatory law.

You may inspect and try on an item as you would in a shop. Please return it with its tags, accessories and packaging where possible, and do not wear or wash it beyond what is needed to establish its nature, characteristics and fit. You may be responsible for diminished value caused by handling beyond what is necessary, as permitted by law. Missing packaging alone does not automatically cancel your statutory withdrawal right.

Statutory exceptions include goods made to your specifications or clearly personalised, and sealed goods unsuitable for return for health or hygiene reasons that you unseal after delivery. A sale or discounted label alone does not remove an EU consumer's statutory withdrawal right. If an exception applies to a product, it will be identified before purchase. Your rights concerning faulty or incorrect goods remain unaffected.

Unless the return concerns a damaged, defective or incorrect Product, or is otherwise required by applicable law or agreed by PREGIO in writing, you are responsible for the cost and arrangement of return shipping. We recommend using a tracked service, as PREGIO cannot be held responsible for returns that are lost in transit without proof of dispatch.

We inspect returned items to check their identity and condition. For statutory withdrawal, any deduction is limited to diminished value caused by handling beyond what is necessary to inspect the item. Inspection does not remove your statutory rights or extend the refund deadlines stated above.

For EU statutory withdrawal, we refund within 14 days of your withdrawal notice. We may withhold payment until we receive the goods or evidence of dispatch, whichever comes first. Refunds use the original payment method unless you expressly agree otherwise at no extra cost. Your payment provider may take additional time to display the credit.

If the original payment method is no longer available, we will contact you to arrange an alternative refund method.

Exchanges are offered only where expressly available and are handled individually depending on stock availability. If the requested replacement item is unavailable, a refund may be offered instead, subject to the eligibility conditions of this policy.

If you receive an incorrect, damaged or defective Product, you must contact PREGIO as soon as possible and provide relevant details and photographs where possible. We will review the matter and, where appropriate, arrange a refund, replacement or return at our cost in accordance with applicable law.

This Return & Refund Policy is without prejudice to the statutory rights of consumers under applicable EU and national consumer protection legislation. Nothing in this policy limits or excludes those rights.

PREGIO may update this Return & Refund Policy from time to time. The latest version will always be available on this page with the date it was last updated.

To request a return or report an issue, please contact us at pregio.store@zohomail.eu.