Return & Refund Policy

PREGIO accepts returns and refunds only in the specific circumstances set out in this policy. Returns based solely on a change of mind, personal preference or buyer's remorse are not accepted, unless required by mandatory consumer protection law applicable to your order.

This policy is without prejudice to your statutory rights as a consumer under applicable EU and national law. Where such mandatory rights grant you a broader right of withdrawal or return, those rights prevail over this policy to the extent required by law.

Subject to the conditions of this policy, a return or refund may be granted only where:

• the Product delivered is damaged or defective;
• the Product delivered is not the Product that was ordered; or
• a return or refund is required under applicable mandatory consumer protection law.

Requests that do not fall within one of the categories above will not be accepted, unless applicable law requires otherwise.

Where mandatory consumer law grants you a statutory right of withdrawal, you may exercise that right within the period and under the conditions provided by that law. To exercise this right, you must inform PREGIO of your decision before the applicable statutory period expires.

Any voluntary or statutory return must be notified to PREGIO within the applicable period indicated on the product page, the order confirmation or by applicable law, whichever applies. Returns notified after the applicable period will not be accepted, unless required by mandatory law.

Returned Products must be unused, unworn, unwashed and in their original condition, with all original packaging, tags, labels, accessories and documentation intact and attached.

Products that show signs of wear, use, alteration, damage caused after delivery or missing original packaging may not qualify for a refund. Products marked as final sale, personalised, made-to-order or otherwise excluded by their specific terms are also not eligible for return, unless required by applicable law.

Unless the return concerns a damaged, defective or incorrect Product, or is otherwise required by applicable law or agreed by PREGIO in writing, you are responsible for the cost and arrangement of return shipping. We recommend using a tracked service, as PREGIO cannot be held responsible for returns that are lost in transit without proof of dispatch.

All returned Products are inspected upon receipt to confirm that they meet the conditions set out in this policy. PREGIO reserves the right to refuse a refund if the returned Product does not comply with these conditions.

Approved refunds are processed using the original payment method after the returned Product has been successfully inspected. The time it takes for the refund to be credited may vary depending on the payment provider and banking procedures.

If the original payment method is no longer available, we will contact you to arrange an alternative refund method.

Exchanges are offered only where expressly available and are handled individually depending on stock availability. If the requested replacement item is unavailable, a refund may be offered instead, subject to the eligibility conditions of this policy.

If you receive an incorrect, damaged or defective Product, you must contact PREGIO as soon as possible and provide relevant details and photographs where possible. We will review the matter and, where appropriate, arrange a refund, replacement or return at our cost in accordance with applicable law.

This Return & Refund Policy is without prejudice to the statutory rights of consumers under applicable EU and national consumer protection legislation. Nothing in this policy limits or excludes those rights.

PREGIO may update this Return & Refund Policy from time to time. The latest version will always be available on this page with the date it was last updated.

To request a return or report an issue, please contact us at pregio.store@zohomail.eu.