Question 1

How long does order processing take?

Accepted Answer

Orders are normally processed within 1 business day of order confirmation, subject to payment verification and stock availability.

Question 2

Can I cancel my order?

Accepted Answer

Cancellation requests can be considered only if the order has not yet been prepared for dispatch. Please contact us as soon as possible and we will do our best to assist.

Question 3

Can I modify my order after placing it?

Accepted Answer

Modifications such as size, product or shipping details may be possible only before the order enters preparation. Once dispatched, orders can no longer be modified.

Question 4

Which countries do you currently ship to?

Accepted Answer

PREGIO currently ships within Europe. The available destinations are displayed at checkout.

Question 5

How long does delivery take?

Accepted Answer

Estimated delivery within Europe is generally 2–5 business days from the date of dispatch. Delivery times are estimates and may vary depending on the destination and carrier.

Question 6

How can I track my order?

Accepted Answer

Whenever tracking is available from the selected carrier, you will receive tracking details by email once your order has been dispatched.

Question 7

Why hasn't my order arrived yet?

Accepted Answer

Delays may occasionally occur due to weather, customs, public holidays or carrier handling. If your order is significantly delayed, please contact us and we will follow up with the carrier.

Question 8

Can I return my order?

Accepted Answer

Returns are accepted only when the product is damaged, defective or incorrect, or where required by applicable consumer protection law. Returns based solely on a change of mind or personal preference are not accepted unless mandated by local law.

Question 9

When am I eligible for a refund?

Accepted Answer

You are eligible for a refund if the product you received is damaged, defective or incorrect, or where required by applicable statutory rights. Refunds are processed after the returned product has been received and inspected.

Question 10

Which payment methods do you accept?

Accepted Answer

We accept the payment methods displayed at checkout, which typically include major credit and debit cards and selected local payment options available for your region.

Question 11

Is payment secure?

Accepted Answer

All payments are processed through trusted third-party payment providers using industry-standard encryption. PREGIO does not store your full payment card details.

Question 12

Are all products authentic?

Accepted Answer

Yes. Every piece is sourced through verified European authorised distributors to ensure authenticity and quality.

Question 13

Will sold-out products be restocked?

Accepted Answer

Restocks depend on the individual brand and collection. Some pieces are limited and may not return once sold out.

Question 14

How do I choose the correct size?

Accepted Answer

Where available, please refer to the size guide indicated on the product page. If you need further assistance, our team is happy to help.

Question 15

What is the AI Stylist?

Accepted Answer

The AI Stylist is a shopping assistance tool that helps you discover products based on your preferences, style descriptions or occasions.

Question 16

Does the AI Stylist replace a personal stylist?

Accepted Answer

No. The AI Stylist provides recommendations only and is not a substitute for professional styling advice.

Question 17

Is the AI Stylist free to use?

Accepted Answer

Yes. The AI Stylist is available free of charge for PREGIO visitors.

Question 18

How quickly will I receive a response?

Accepted Answer

Our team typically replies within one business day.

Frequently Asked Questions

Orders

Shipping

Returns & Refunds

Payments

Products

AI Stylist

Contact